Company Philosophy
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Company Philosophy

 

ColdChain Refrigeration

Unit 33/15 Valediction Road, Kings Park, NSW 2148

Phone: 1300 766 772 ~ Fax: 1300 766 778 ~ Email: info@coldchain.com.au

Mailing Address:

PO Box 6341, Silverwater, NSW, 1811

We are committed to continuous, long-term excellence to meet needs in an exceptional way.

 

 

Our primary measure of success is customer satisfaction and customer loyalty.

 

 

In striving to consistently deliver the best service possible and to treat others as we would like to be treated, all our experienced staff will exert every effort to:

 

  think of the customer first, making prompt service to the customer a priority

  take personal responsibility for providing service that is convenient, prompt

and effective

  live up to our commitments, keeping our promises and admitting our

Mistakes and learning from them

  build long-term customer relationships by anticipating, listening to,

understanding, and exceeding our customers' needs

  bring energy to everything we do - if a task needs to be done, it needs to

be done right

  tailor service and installations to meet individual needs, paying particular

attention to people from diverse cultures and those with special needs

  provide service in an attentive, knowledgeable and proactive manner,

collaborating to meet customer needs, solve problems, and implement

effective solutions

  OH&S is a fundamental requirement to our work ethnics to ensure a safe

work environment for employees, contractors and most important our

customers and their employees

 

Being respectful of our environment and understanding and implementing environmental practices to our everyday operation of our business. Our intent is to earn and maintain the respect of our customers and suppliers; to promote work ethics within our organisation, thus establishing collaborative working relationships within the refrigeration community.

Empowered by the people we serve.

Delivering results that matter to your business ..