ColdChain Refrigeration is committed to customer satisfaction providing qualified technicians with high standard of workmanship ensuring our customer’s expectations are met always.
Our service technicians are all fully qualified and all carry their accredited ARCtick refrigerant licence and trade certificates required by government legislation. OH&S and environment issues are part of our company philosophy.
We have available 24 hrs – 7 days a week service for all breakdowns, to eliminate inconvenience to our customer’s business trade.
Quick response times are critical in this industry, all breakdowns are logged and a minimum response time of 3 hrs. In situations where complaint has been logged and has been determined by both parties as not being critical a mutual time will be organised, generally a 24hr response time in most cases.
Our service vans are stocked up on a regular basis to ensure limited downtime, when necessary we do have access to all major suppliers on request.
ColdChain Refrigeration guarantee’s its workmanship with a 3mth labour warranty on all work carried out if same complaint has not been rectified. 12mth supplier’s warranty on parts, this is determined via supplier whether fault was due to manufacturer’s defect.
We are also recommended Service Agents for Scotsman and Icematic.
In our experience we have seen the inconvenience and financial burden a breakdown can cause, one of our services we offer to our customers is a maintenance program to help reduce these unforeseen circumstances from occurring.